hopeful
That coat is a bit alarming - looks very tangled. I think I'll be booking her in to be groomed pronto...
In case you are wondering about the spaghetti hoops, the idea is that it gives an indication of the size of the dog, and also, people tend not to have photos of their dogs with random tins of stuff, so asking for a photo with a tin means the photo is likely to be a new one (some people send photos that are years old, so it's a bit of a surprise when the dog comes in looking much older and in a bit of a state).
