WHY WHY WHY did they not order the sodding tyre earlier? And it takes 3 days to get a tyre delivered and fitted on a common model of car now??? When they got the car, almost 2 months ago, it was immediately apparent that the tyres had been damaged. I can't believe they have found another excuse for delay.
In case anyone is travelling to Devon and Cornwall on holiday and happens to have a car accident this year, I strongly recommend that wherever your insurance company tries to send you for repairs, you refuse to have any work done at Exway Coachworks.