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Please describe the problem...

Dear customer
If you report a problem with your website, it would be enormously helpful if you could see your way to describing it in more detail than 'There is a problem with my website'.

Also if I send you a list of detailed questions about the problem, answer the damn questions. Do not, instead, send me a series of increasingly wild theories about what you think is causing the problem, without actually telling me what the problem is or how you encountered it.

The reason you did not build the website yourself, but got me to do it, is that you don't know how they work. Therefore, your chances of diagnosing the mystery problem with, or without the aid of divining rods, is very small. If by some miracle you achieved this, your chances of communicating it to me, when you don't know any of the right technical terms and instead are using words you made up randomly, is also, very small.

Also very small are my chances of seeing directly into your brain and using your eyeballs to see what you are seeing.

DESCRIBE THE PROBLEM! How hard is that???

Honestly, next time I get this I am going to suggest that the website must be haunted (probably by the ghost of a previous developer who died of pure frustration) and recommend an online exorcist...

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( 3 comments — Leave a comment )
malaheed
3rd Jul, 2008 12:14 (UTC)
I can so sympathise. It can take some of my users who are supposed to be technical experts 6 or 7 goes to get the information out of them and then we discover that they were mis-spelling! their own name....true story.
pellegrina
3rd Jul, 2008 13:26 (UTC)
PEBKAC :-)
wellinghall
3rd Jul, 2008 13:38 (UTC)
You're evidently not using strong enough divining rods ... ;-)
( 3 comments — Leave a comment )

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