There is no standard 'impatient' mood icon! What sort of person sets up a list of moods that doesn't include impatient? Impatient is practically my default state: all other moods are temporary variations on that theme.
And as I was typing this, the connection went down. The BT guy is now sitting here waiting for the new ADSL connection to be made live, and is phoning round all the BT helplines in an attempt to get this speeded up. It is nice to know that even inside BT there are no secret tricks that make the whole process more efficient.
Apparently the second line we ordered (so we keep our 2 phone numbers) will be installed next week by another BT engineer - because heaven forbid that it could all be done by the same guy on the same day!
... an hour later, the ADSL is now live, but the router hasn't arrived from Zen, so this is posted via crappy modem dialup. Ah, the dulcet tones of negotiating modems.